Shipping Policy
Deliveries are handled in-house from New York, NY. What follows is the full shipping policy: charges, dispatch windows, transit expectations and lost-parcel procedure.
What delivery costs
Shipping is a single flat $7.95 for the whole order. Reach $49 in the basket and the charge is waived automatically; the cart will show it as free before you pay.
How long it takes
From payment to hand-off is 1 business day. From hand-off to doorstep is typically 2–5 business days with USPS Ground Advantage and UPS Ground. Remote and rural routes sit at the longer end of that range.
Where we can deliver
US addresses only. If an order is placed for delivery elsewhere, we contact you and refund it rather than shipping to a forwarder on your behalf.
How orders are packed
We use corrugated boxes and paper void fill. Fragile or sharp components are wrapped on their own, because most transit damage happens between two items rather than between an item and the box.
Getting the address right
We ship to the address exactly as entered. Redirects after a label is created are slow and outside our control, so please check it carefully and tell contact@otravellane.shop immediately if it is wrong.
What a business day means here
Every figure on this page counts working days only. Orders placed outside them are queued for the next one rather than losing a day.
If a parcel goes missing
A parcel that has not moved in a week, or one recorded as delivered that never arrived, should be reported to contact@otravellane.shop. We take it up with the carrier and resolve it at our expense.
Questions about a delivery
Email contact@otravellane.shop or call +1 (917) 388-3499 during Monday–Saturday 9:00 AM–6:00 PM · Sunday 10:00 AM–5:00 PM (ET).