Returns and Refunds
Change of mind is fine within 30 days of delivery. This page covers what state an item needs to be in and how the refund works.
Condition we can accept
The item should be in the state it left us: unused, undamaged, in its original packaging and with nothing missing from the box.
How to start a return
To begin, email contact@otravellane.shop and tell us the order number and which item is coming back. Our authorisation, with the return address, follows within one business day.
Who pays the return postage
If you simply no longer want the item, return postage is yours. If it is defective, damaged or incorrect, we reimburse the postage.
When the refund arrives
Expect the refund 3–5 business days after your return is delivered to us and inspected. It goes to the original payment method. Outbound shipping is refunded in cases where we were at fault.
What we cannot take back
We cannot refund used items, items missing their packaging, or requests made beyond the 30-day window. No product on this site is custom-made.
Faulty or damaged on arrival
If a parcel arrives damaged, keep the packaging and photograph it. contact@otravellane.shop will arrange a replacement or refund at our cost, and the ordinary window does not apply.
Exchanges
Exchanges are not offered as such. Return the original for a refund and buy the alternative — that gets the right item to you days sooner.
Damaged or incorrect items
If an item arrives broken or is not what the order said, photograph it and email contact@otravellane.shop within the 30-day window. We cover the return postage and replace or refund the item, whichever you prefer.