Cancellation Policy
Before an order leaves us, cancelling costs nothing. This page sets out the process and what happens once the parcel is with the carrier.
1How to cancel
Cancel by emailing contact@otravellane.shop with your order number, or by phone on +1 (917) 388-3499 during Monday–Saturday 9:00 AM–6:00 PM · Sunday 10:00 AM–5:00 PM (ET). Email gives us a timestamped instruction.
2How long you have
Given a 1 business day dispatch window, requests made the same day are normally in time. After tracking is created we cannot stop the delivery.
3If the order has already shipped
A dispatched order becomes a return. Refuse the delivery or send it back within 30 days; the refund is issued 3–5 business days after arrival.
4Cancelling one item from a larger order
A multi-item order can be reduced before it ships. Only the cancelled line is refunded, and we check with you before applying shipping if the total falls under $49.
5When we cancel an order
We reserve the right to cancel where an item is out of stock, a price was manifestly incorrect, or the address cannot be verified — always with a full refund and a reason.